FX.co ★ ServiceNow To Buy Atrinet NetACE Network Technology For Undisclosed Terms; In AI Deal With NVIDIA

ServiceNow, a leading digital workflow company, has recently made an announcement regarding its intent to acquire the network management and automation technology, NetACE, from Atrinet—a corporation based in Israel. The financial aspects of the agreement, however, are not to be publicly disclosed.

The acquisition of NetACE is expected to quicken the pace of business transformation for telecommunications companies, commonly referred to as 'telcos'. The transaction is estimated to be finalized by the second quarter of this year.

ServiceNow anticipates that once the NetACE technology is integrated into the ServiceNow platform, it will provide telcos with extensive, start-to-finish network lifecycle management via a single, AI-centric digital workflow platform.

Rohit Batra, holding the position of general manager in the telecom, media, and technology sectors at ServiceNow, expressed that the strength of ServiceNow lies in its capacity to link the entire telecommunications structure within a single platform. He went on to say that integrating Atrinet's discovery and activation capabilities into ServiceNow's telecom industry products will enhance service providers' capacity to manage the entire network lifecycle, thus improving productivity and reducing expenses.

In line with the agreement, Atrinet has been officially recognized as a Consulting and Implementation Partner of ServiceNow. This furthers the relationship between the two companies, broadens their service range by offering implementation services to ServiceNow's clientele.

On another note, ServiceNow has announced a collaboration with NVIDIA to introduce generative AI solutions designed for telcos, including a feature called 'Now Assist' for Telecommunications Service Management (TSM). This feature aims to boost the productivity of agents, speed up resolution time and improve customer experiences.

In addition to these developments, Segra, a company specialized in fiber infrastructure bandwidth has selected ServiceNow to launch its newest platform, SegraOne for Case and Incident Management. This solution, utilizing the capabilities of ServiceNow's Telecom Service Management, is designed to streamline everyday tasks and transform the service experience for both customers and employees.